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Voids

A VOID can be processed for SALES that were authorized, but not settled, within the same day prior to settlement.  VOIDS are normally processed within a few hours of the time of the original SALE.

How to Process a Void

  1. Select VOID from the Start Screen:  A list of recent SALES will be listed.
  2. Select the transaction to void: Tap on the transaction you wish to void or search based on specific criteria by selecting the search button.
  3. Review the transaction: Confirm that this is the transaction you wish to void.
  4. Tap VOID to initiate: A message will appear indicating the void is being processed.
  5. Tap OK to finish: You will then have the option to e-mail a void receipt. Hit YES to send  and NO if not sending one).
  6. The Void is complete and you will return to the Start Screen

 

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